Responsibilities

• Support key SAP SD processes including sales orders, quotations, contracts, pricing, delivery creation, shipment, transportation, and billing
• Configure SD master data and transactional settings such as customer master, output types, pricing conditions, delivery types, billing types, credit management, and partner functions
• Support testing cycles including unit testing, integration testing, UAT, and cutover readiness for O2C-related deployments
• Support in preparation of functional specifications for enhancements, custom reports, EDI/IDoc interfaces, ATP checks, and workflow/document output improvements
• Monitor integrations across MM (material availability), PP (made-to-order/ATP), FI (billing and revenue), WM/EWM (delivery picking and shipping), and CRM systems
• Support daily O2C operations such as order creation issues, pricing discrepancies, delivery blocks, credit management blocks, shipment failures, and billing errors
• Resolve operational issues related to output processing, EDI messages, customer master data, item category determination, and tax or pricing inconsistencies
• Conduct root cause analysis for recurring SD issues and propose permanent solutions
• Support SD master data governance activities including customer master, condition records, routes, and partner functions
• Recommend opportunities for automation, digital customer experience, and O2C process optimization leveraging SAP capabilities

Required Skills

• Bachelor’s degree in Supply Chain, Engineering, IT, or a related field
• 12–14 years of hands-on experience in SAP SD
• Good understanding of Order-to-Cash (O2C) processes including order entry, delivery, shipment, billing, returns, credit management, and customer invoicing
• Experience supporting multi-country or global sales and distribution operations
• Strong analytical, communication, and problem-solving skills
• Ability to work with global business teams across time zones and support time-critical O2C operations

Mandatory Skills

SAP SD     SAP ECC / SAP S/4HANA     Solution Architecture